All Australian health practices, FOCUS included, are subject to mandatory audit for compliance with all 10 National Safety and Quality in Healthcare Standards (NSQHS) and ISO Standards.
NSQHS was developed by the Australian Commission on Safety and Quality in Health Care to drive the implementation of safety and quality systems and improve the quality of health care in Australia. The 10 NSQHS Standards provide a nationally consistent statement about the level of care consumers can expect from health service organisations. For day surgeries and practices, accreditation of these standards is critical, not only is it recommended and recognised by the Australian Commission, it also provides an independent guarantee to patients that they will be receiving THE best care at your practice.
In preparation for the audit FOCUS Eye Centre commenced using a cloud-based quality management system in February 2014. This system supports the management of quality, safety and risk including performance and compliance monitoring and business improvement. It allowed us to efficiently achieve and maintain accreditation with a wide range of quality standards including ISO 9001, RACGP, and NSQHS. We have been impressed with the outcome of the audit as all requirements were met and one with merit.
Accreditation without the right systems, quality culture and approach can be difficult to achieve, especially in Australia where we have stringent National Standards. The auditors complimented us on the ease of their task. A laptop was provided for each of the two auditors at our meeting room desk, the task was paperless and with site inspection, took just one morning. The implemented system will also make our ongoing quality management easier and more effective as it involves all staff in the process and permits easy capture of consumer input. (For more information on implementing quality management systems at your practice go to surgicalpartners.com.au)
Focus Eye Centre successful Audit was on the 16 April 2014